Returns & Refunds

At Mycirus World, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your water bottle, we offer a simple and hassle-free returns and refunds process. Please read the following terms to understand how our returns and refund system works.

1. Return Eligibility

You can return your product within 30 days of receiving it. In order to qualify for a return, the following conditions must be met:

• The product must be unused, in its original condition, and in its original packaging.

• The item should not show signs of wear, damage, or alterations.

If the item is not in its original condition or has been damaged due to improper use, we may not be able to process your return.

2. How to Return Your Product

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] within 30 days of receiving your product. Please provide the following details:

   • Order number

   • Product name

   • Reason for return

   • Photos (if applicable, especially if the product is damaged)

2. Return Authorization: Once your return request is approved, we will send you instructions on how to send the product back to us.

3. Return Shipping: Customers are responsible for the return shipping costs, except in cases where the product is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure that your return reaches us safely.

3. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method. Please note:

• Processing Time: Refunds may take up to 7-10 business days to reflect in your account, depending on your payment method and bank processing times.

• Partial Refunds: If the returned item is not in its original condition, is damaged, or has missing parts for reasons not due to our error, a partial refund may be issued.

4. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different size or style, please return the original product and place a new order for the item you wish to receive.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery. We will provide a prepaid return label and offer a full refund or replacement at no additional cost to you.

6. Non-Returnable Items

Some items are not eligible for return or refund, including:

• Products that are used or damaged beyond normal wear.

• Products purchased from third-party sellers or outside of our website.

• Personalized or custom items (if applicable).

7. Contact Us

If you have any questions about our Returns & Refunds policy or need assistance with a return, feel free to reach out to us at:

Email: [email protected]

We are here to help!